This website www.imwiththeband.com.au (the “Site”) is operated by From The Grange Pty Ltd, trading as I'm With The Band® (“we”, “us”, “our”), ACN 658245 455, ABN 78 658 245 455.
By visiting the Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), together with our Privacy Policy and any other policies referenced in or linked from these Terms and Website. These Terms apply to everyone who accesses or uses the Site, including browsers, customers and contributors of content.
Please read these Terms carefully before using the Site. If you do not agree with any part of these Terms, do not use the Site or place an order.
We reserve the right to update these Terms from time to time by posting the updated version on this page, with the “Last updated” date changed accordingly. Changes apply prospectively — an order you have already placed is governed by the Terms in force at the time you placed that order. It is your responsibility to check this page periodically.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.
By using the Site, you confirm that you are able to form a legally binding contract, in Australia or wherever you view this Site. This generally means you are 18 years or older, or otherwise have the consent of a parent or guardian.
You must not use the Site or our products for any unlawful or unauthorised purpose, and must not, in your use of the Service, violate any law applicable to you (including intellectual property and consumer protection laws).
You must not transmit any worms, viruses or code of a destructive nature, or otherwise attempt to interfere with the proper working of the Site.
We may suspend or terminate your access to the Service where you materially breach these Terms, taking into account the nature and seriousness of the breach.
We may decline to process or accept an order for legitimate reasons, including suspected fraud, pricing or listing errors, or where we reasonably believe an order is placed by a reseller or commercial entity rather than an end customer and at our sole discretion. We will not refuse service on discriminatory grounds.
You understand that data you submit through the Site may be transferred over various networks and adapted to meet technical requirements; payment card information is encrypted in transit at all times using SSL.
You agree not to reproduce, duplicate, copy, sell, resell, data scrape or otherwise exploit any part of the Service, or access to it, for any commercial purpose without our express written permission.
Headings in these Terms are for convenience only and do not affect their interpretation.
Our garments are hand-printed to order by us in Sydney, Australia, using blank garments manufactured in China. Because items are printed after you order, including limited-edition designs and pre-order runs, we do not generally hold finished stock. Turnaround times will be shown on the relevant product page or at checkout.
We take reasonable care to display colours and details of our products accurately, but we cannot guarantee that your device's display will show colours precisely as they appear on the finished garment.
Sizing information is provided on our Sizing page as a guide only. Where a size does not fit, our exchange terms in Section 8 apply.
Where a product includes a numbered pressing card (for example, “[__] of [__]”), the number shown reflects that garment's position within the stated production run for that design. A pressing card is a record of the print run and does not constitute a certificate of authentication, valuation or any guarantee of resale value. At the time of production, we will not knowingly produce more of that design than the stated limited edition run size. We reserve the right to reproduce any of our designs in future runs, with or without design variations, or to add them or variations to ongoing print-to-order inventory.
We reserve the right to limit the quantity of any product available to any person or order, to discontinue a design, and to correct genuine pricing or description errors before an order is fulfilled. Where this affects an order you have already paid for, we will contact you and, if you would prefer not to proceed, refund you in full.
We take reasonable care to keep information on the Site accurate and current, but the Site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability. We will correct known errors as soon as reasonably practicable and will not knowingly charge you an incorrect price for an order we have accepted.
General content on the Site (for example, care instructions or brand history) is provided for general information only and should not be relied on as professional advice.
All prices are shown in Australian dollars (AUD) unless a different currency is displayed to you at checkout. Prices do not include credit card surcharge(s) and do not include GST. We are not currently registered for GST in Australia.
Where we offer local-currency checkout (eg. through Shopify Payments), the price shown to you in your local currency at checkout is the price you will be charged, and any refund will be issued in that same currency. Currency conversion rates are set at the time of your transaction and may differ from the rate applying at any other time. Your card issuer or bank may also apply its own foreign transaction fee, which is not set or received by us.
We accept payment methods as shown at checkout. Placing an order constitutes an offer by you to purchase, which we may accept or decline as set out in Section 2. Your receipt of an order or shipping confirmation email confirms that we have received your order or dispatched it, and is not, by itself, a guarantee that every term of the order is error-free.
Prices for products may change at any time before you place an order, but will not change for an order we have already accepted.
We currently ship within Australia using Australia Post. Estimated production and delivery times are shown at checkout and on our Shipping page and are estimates only, not guaranteed delivery dates.
Regarding International orders (Eg. New Zealand), any import duties, taxes (including GST or similar) or customs clearance fees charged by the destination country are your responsibility and are not included in the price you pay us. These charges are set by the destination country's customs authority and are outside our control; we recommend checking likely charges with your local customs authority before ordering.
Risk in your order passes to you on delivery to the address you provided. If a parcel is lost in transit, please contact us within 5 days of the expected delivery date and we will lodge an enquiry with Australia Post. We will act reasonably and in good faith in resolving lost-parcel claims, without guaranteeing a particular outcome where the carrier is unable to locate the parcel.
You are responsible for providing a complete and accurate delivery address. Where a parcel is returned to us as undeliverable because of an address error on your part, we may charge reasonable re-shipping costs before sending it again.
Our goods come with guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For consumers in New Zealand, our goods come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded, restricted or modified. Nothing in these Terms is intended to limit those guarantees.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy conferred on you by law that cannot lawfully be excluded, restricted or modified. To the extent our liability for breach of a non-excludable guarantee can be limited, and it is fair and reasonable to do so, our liability is limited (at our option) to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.
Because each garment is printed to order for you, we do not offer returns or refunds for change-of-mind, except where required by law.
If your size doesn't fit, you may request a size exchange within 7 days of delivery, provided the garment is unworn, unwashed and in its original condition and packaging with tags attached. You are responsible for the cost of returning the garment to us. We will cover the cost of sending the replacement size to you via Australia Post.
If an item arrives faulty, damaged, or is not what you ordered, please contact us at hello@imwiththeband.com.au with photos and your order number as soon as reasonably possible, preferably within 7 days. Depending on the nature of the problem and your rights under Section 7, we will offer a repair, replacement, or refund, and will cover reasonable return postage for a genuinely faulty, damaged or incorrect item.
From time to time we may issue discount codes including through packaging inserts. Unless stated otherwise when the code is issued: each code has a stated expiry date and is valid for one use per customer. Codes cannot be transferred or combined with other discount codes or promotions. Codes have no cash value and cannot be redeemed for cash. We may withdraw or amend a code at any time before it is used, other than in relation to an order already placed using that code.
Where we operate a referral program, the referrer and the referred friend will each receive the reward stated in the current referral offer at the time of referral. Reward eligibility requires the referred friend to be a new customer completing a qualifying order; rewards are issued after the applicable exchange window in Section 8 has closed without the order being exchanged; self-referral and referral of existing customers are not eligible; and we may cap the number of rewards issued per customer and may withdraw or amend the program at any time for future referrals. Referral links or codes are for your personal use and need to be shared by yourself rather than asking us to contact your friends on your behalf.
We currently display customer reviews through our nominated third-party review platform (s). This platform may change from time to time without amending these Terms. Reviews should reflect the genuine experience of the reviewer. We do not fabricate reviews or pay for reviews (eg. through influencers) without clearly disclosing that payment.
If you send us comments, ideas, or other submissions (other than photos and reviews as addressed), you agree we may use them without restriction or compensation to you, and that we are under no obligation to keep them confidential or to respond to them. You must not submit anything unlawful, defamatory, or that infringes a third party's rights, and you are solely responsible for the accuracy of what you submit.
Where you send us a photo directly (for example, with a review or by email), you grant us a non-exclusive, royalty-free licence to use that photo on the Site and our marketing channels, with attribution to you where reasonably practicable, unless you tell us otherwise. Where we would like to repost a photo you have posted publicly on social media, we will seek your separate permission (for example, by commenting or messaging you) before doing so, rather than relying on these Terms alone. You may withdraw consent to future use of your photo at any time by contacting us at hello@imwiththeband.com.au; this will not affect uses that have already occurred.
If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Please notify us promptly of any unauthorised use.
All designs, artwork, text, images, the I'm With The Band® name and logo, and other content on the Site are owned by us or our licensors and are protected by copyright, trade mark and other intellectual property laws. You may not reproduce, copy, distribute, or create derivative works, including through use of Artificial Intelligence from our designs or content without our prior written consent.
I'm With The Band® is a registered trade mark. Nothing in these Terms grants you any licence to use our trade marks except as expressly stated.
In addition to other restrictions in these Terms, you must not use the Site: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to infringe our intellectual property rights or those of any third party; (d) to harass, abuse or discriminate against any person; (e) to submit false or misleading information; (f) to transmit viruses or malicious code; (g) to collect or track the personal information of others without consent; (h) to spam, phish or scrape the Site; or (i) to interfere with or circumvent the security of the Site.
The Site may contain links to third-party websites or make available third-party tools (for example, payment processors or our review platform) that we do not control. We are not responsible for the content, accuracy, or practices of third-party sites, and your use of any third-party tool is subject to that third party's own terms.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including under the consumer guarantees described in Section 7. Subject to that, to the maximum extent permitted by law, we exclude liability for indirect or consequential loss arising from your use of the Site or our products.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, and we will take reasonable steps to correct any significant fault brought to our attention.
You agree to indemnify us against any claim or demand, including reasonable legal costs, made by a third party arising from your breach of these Terms or your violation of any law or the rights of a third party, except to the extent the claim arises from our own breach, negligence or wrongful act.
Our collection and handling of your personal information is set out in our Privacy Policy, which forms part of these Terms. This includes information about how we handle personal information of customers in Australia and overseas.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms apply for as long as you use the Site. We may suspend or terminate your access for a material breach of these Terms, in accordance with Section 1. Obligations that by their nature should survive termination (including Sections 7, 14 and 15) will survive.
These Terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of New South Wales. If you are a consumer resident in New Zealand, Canada or Quebec, nothing in this Section removes any right you have to bring proceedings in, or protections available to you under the law of, your own place of residence where applicable law entitles you to do so.
We may update these Terms from time to time as described in the Overview above. The current version is available on this page.
Questions about these Terms can be sent to hello@imwiththeband.com.au.
Postal address: Parcel Collect 10266 47517, 296 Pacific Highway, Lindfield NSW 2070. AUSTRALIA.
This Schedule applies in addition to the Terms above where you are purchasing as a consumer resident in New Zealand.
Consumer Guarantees Act 1993: our goods and services come with guarantees under this Act that cannot be excluded. See Section 7 above.
Fair Trading Act 1986: nothing in these Terms is intended to limit any right you have under the Fair Trading Act 1986, including in relation to misleading or deceptive conduct.
Prices shown to you are in the currency displayed at checkout and do not include New Zealand GST, which we are not required to charge as we are not registered for New Zealand GST. Any import duty, GST or customs clearance fee charged on entry to New Zealand is your responsibility, as described in Section 6.
Last updated: 13 October 2026.